How To Guide for The Dispenser

 Please click on a topic for information:

• Installing your Dispenser
• Filling your Dispenser
• Priming your Dispenser (All models)
• General Maintenance and Cleaning
• Installation Difficulties
• Liquid Drips from the Spout
• Replacing the pump and valve on an Aviva or Signature Dispenser
• Liquids Won't Pump
• Removing the Unit from the Wall
• Removing the Button from your AVIVA Dispenser

Installing your Dispenser

Click here to view a video on how to install The Dispenser

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Filling your Dispenser

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General Maintenance and Cleaning

Click here to view a video on how to maintain your Dispenser

Bathroom cleaners often contain aggressive chemicals and abrasives, designed to clean ceramic and porcelain surfaces. These cleaners are likely to damage, deteriorate or discolour The Dispenser.

Before using any cleaner, read the list of ingredients on the label. Do not use any cleaner that contains abrasives or any of the following chemicals:

• Solvents: Xylene, Toluene
• Acids: Hydrochloric, Muriatic, Phosphoric, Hydrofluoric
• Other: Alkyl dimenthyl benzyl ammonium chlorides, Bleach (sodium hypochlorite), Alcohol, Aromatic Oils (found in aftershave).

Use of these chemicals or abrasives could void the product warranty.

The best method for cleaning the dispenser is simply using a soft damp cloth.

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Installation Difficulties

Full instructions for installation are available here.

Click here to view a video on how to install your Dispenser (AVIVA shown but is applicable to all products).

If you are still encountering difficulty in the installation of your Dispenser, this should solve the problem. The Dispenser has been designed to be installed without damage to the wall surface and no tools are required. When installed properly, the unit WILL NOT FALL DOWN!

Here are some things to check if you have had difficulty with your installation.

1. You must use BOTH the double faced tape AND the entire tube of silicone adhesive for your installation. The tape must be there to hold the unit while the silicone adhesive cures (in 24 hours). The tape alone will not hold the unit once it is filled.
2. Do NOT FILL the unit for 24 hours after installation. The silicone can easily support much more than the weight of the full Dispenser but not until it has cured completely. The curing time for this adhesive is 24 hours.
3. The wall surface where the unit is to be mounted must be CLEAN and DRY! If the adhesive is bonding to anything other than a clean, dry wall surface, the unit will not stay on the wall. If any surface contaminants are present, the adhesive tries to bond to the contaminants resulting in an improper bond.

Surface contaminants such as Dust or Dirt, Grease or Oil, Wax (especially prevalent on moulded fibreglass shower surrounds, where it is used in the manufacturing process to release from the unit), Water, Detergent or Soap or their residue, loose particles or skin and body oils may prevent the silicone adhesive from making a strong bond with the wall surface.

The most common way to solve a surface contaminant problem is to clean the surface:

Dry Clean: Dust or light contamination may be wiped clean with a dry cloth.

Wet Clean: In many cases a liquid cleaning agent such as solvents, acetone or isopropyl alcohol (rubbing alcohol) is preferable. Make certain to select the right cleaning compound and allow adequate drying time before proceeding with the installation.

We hope that this advice solves your problem. If not, we are certainly always eager to help.

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Liquid Drips from the Spout

The most likely cause of this problem is that the Pump and/or the Valve is clogged and simply requires removing, washing in warm water and replacing.  Alternatively the spring or the pump seal is damaged. If so, please replace the pump.  A new pump can be ordered online.

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Liquids Won't Pump

Check to see if the pump is primed.

AVIVA and/or Signature: Click here to watch a video

Classic, Shower caddy and/or Ulti-Mate: Click here to watch a video

Clear Choice: Click here to watch a video

Wave: Click here to watch a video

Push the pump button in.

1. While holding the pump button in...
2. Place your finger over the spout of the pump to block airflow up into the pump. (This creates a partial vacuum in the pump chamber, when the button is released.)
3. Keep your finger over the spout and release the pump button.
4. Remove your finger from the spout and repeat these steps until you have a continuous flow of liquid. (This may take several cycles, especially if you are using very thick liquids.)

Check to see if the valve in the neck of the bottle has been lost or removed. Valve with ball is necessary for pump to operate. Replace valve if it is missing.

If you have been using The Dispenser for a while with no problems, liquid may have coated the inside of the pump chamber. Unscrew the pump from the bottle and flush with warm water. Put the pump back on the bottle; be sure to prime the pump again.

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Removing the Unit from the Wall

1. Use a sharp serrated knife to slice the silicone and tape between The Dispenser and the wall.  Alternatively a length of thin fishing wire can be used in a sawing fashion between The Dispenser and the wall.
2. The unit will now pull away from the wall.
3. You can clean up any residual silicone with paint thinner.
4. If you require a new installation kit, click on Replacement Parts on the top Toolbar, go to your Dispenser family and order the appropriate kit.

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Removing the button from your AVIVA Dispenser

1. Insert a small screwdriver into the bottom opening (just in front of the pump nozzle).
2. Making sure that the screwdriver is seated on the pump as shown; slowly pry off the front cover.
3. Remove the button and install the new one.

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