Please click on a topic for information:
Click here to view a video on how to install The Dispenser
Clear Choice & Clear Choice Shower Basket
Classic, Ulti-Mate & Shower Caddy
Click here to view a video on how to maintain your Dispenser
Bathroom cleaners often contain aggressive chemicals and abrasives, designed to clean ceramic and porcelain surfaces. These cleaners are likely to damage, deteriorate or discolour The Dispenser.
Before using any cleaner, read the list of ingredients on the label. Do not use any cleaner that contains abrasives or any of the following chemicals:
Use of these chemicals or abrasives could void the product warranty.
The best method for cleaning the dispenser is simply using a soft damp cloth.
Full instructions for installation are available here.
Click here to view a video on how to install your Dispenser (AVIVA shown but is applicable to all products).
If you are still encountering difficulty in the installation of your Dispenser, this should solve the problem. The Dispenser has been designed to be installed without damage to the wall surface and no tools are required. When installed properly, the unit WILL NOT FALL DOWN!
Here are some things to check if you have had difficulty with your installation.
Surface contaminants such as Dust or Dirt, Grease or Oil, Wax (especially prevalent on moulded fibreglass shower surrounds, where it is used in the manufacturing process to release from the unit), Water, Detergent or Soap or their residue, loose particles or skin and body oils may prevent the silicone adhesive from making a strong bond with the wall surface.
The most common way to solve a surface contaminant problem is to clean the surface:
Dry Clean: Dust or light contamination may be wiped clean with a dry cloth.
Wet Clean: In many cases a liquid cleaning agent such as solvents, acetone or isopropyl alcohol (rubbing alcohol) is preferable. Make certain to select the right cleaning compound and allow adequate drying time before proceeding with the installation.
We hope that this advice solves your problem. If not, we are certainly always eager to help.
The most likely cause of this problem is that the Pump and/or the Valve is clogged and simply requires removing, washing in warm water and replacing. Alternatively the spring or the pump seal is damaged. If so, please replace the pump. A new pump can be ordered online.
Check to see if the pump is primed.
AVIVA and/or Signature: Click here to watch a video
Classic, Shower caddy and/or Ulti-Mate: Click here to watch a video
Clear Choice: Click here to watch a video
Push the pump button in.
Check to see if the valve in the neck of the bottle has been lost or removed. Valve with ball is necessary for pump to operate. Replace valve if it is missing.
If you have been using The Dispenser for a while with no problems, liquid may have coated the inside of the pump chamber. Unscrew the pump from the bottle and flush with warm water. Put the pump back on the bottle; be sure to prime the pump again.